Usiahon Victory Ebosatale
Hospitality Professional
Lagos, NG.About
Highly motivated and results-driven hospitality professional with demonstrated leadership in restaurant and hotel operations. Possessing comprehensive expertise in guest service, food & beverage management, and front office operations, coupled with a strong commitment to delivering exceptional guest satisfaction. Eager to leverage proven skills in team leadership and operational efficiency within Canada's dynamic hospitality sector, seeking roles such as Housekeeper, Waitress, or Bar Attendant, and open to relocation and work sponsorship.
Work
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Summary
Gained comprehensive experience in hospitality operations, including restaurant management, food and beverage service, and front office supervision.
Highlights
Oversaw daily restaurant service operations, ensuring high standards of guest satisfaction and operational efficiency.
Managed comprehensive food and beverage operations, including service delivery and production oversight.
Supervised front office reception and accommodation operations, ensuring seamless guest experiences.
Led and trained student hospitality staff, enhancing team performance and adherence to service standards.
Languages
English
Fluent
Italian
Basic
Skills
Guest Service
Customer Service, Guest Satisfaction, Complaint Resolution.
Housekeeping
Room Preparation, Cleaning Standards, Inventory Management.
Food & Beverage Service
A la carte, Table d'hôte, Restaurant Operations, Menu Knowledge.
Front Office Operations
Reception Management, Check-in/Check-out, Reservations, Guest Relations.
Accommodation Management
Room Allocation, Guest Experience, Operational Oversight.
Team Leadership
Staff Supervision, Motivation, Performance Management.
Staff Training
Onboarding, Skill Development, Service Standards.
Microsoft Office Suite
Word, Excel, PowerPoint.
Interpersonal Skills
Relationship Building, Empathy, Collaboration.
Communication Skills
Verbal Communication, Written Communication, Active Listening.
Adaptability
Problem Solving, Flexibility, Fast-Paced Environments.
Cross-cultural Communication
Cultural Sensitivity, Diverse Teams.