Usiahon Victory Ebosatale

Hospitality Professional

Lagos, NG.

About

Highly motivated and results-driven hospitality professional with demonstrated leadership in restaurant and hotel operations. Possessing comprehensive expertise in guest service, food & beverage management, and front office operations, coupled with a strong commitment to delivering exceptional guest satisfaction. Eager to leverage proven skills in team leadership and operational efficiency within Canada's dynamic hospitality sector, seeking roles such as Housekeeper, Waitress, or Bar Attendant, and open to relocation and work sponsorship.

Work

Lagos State Polytechnic

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Hospitality Trainee / Restaurant Manager

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Summary

Gained comprehensive experience in hospitality operations, including restaurant management, food and beverage service, and front office supervision.

Highlights

Oversaw daily restaurant service operations, ensuring high standards of guest satisfaction and operational efficiency.

Managed comprehensive food and beverage operations, including service delivery and production oversight.

Supervised front office reception and accommodation operations, ensuring seamless guest experiences.

Led and trained student hospitality staff, enhancing team performance and adherence to service standards.

Education

Lagos State Polytechnic

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OND (Ordinary National Diploma) Hospitality Management Grade:

Courses

Food & Beverage Service

Front Office Operations

Housekeeping

Guest Management

Head of Department (Student Leadership Role)

Languages

English

Fluent

Italian

Basic

Skills

Guest Service

Customer Service, Guest Satisfaction, Complaint Resolution.

Housekeeping

Room Preparation, Cleaning Standards, Inventory Management.

Food & Beverage Service

A la carte, Table d'hôte, Restaurant Operations, Menu Knowledge.

Front Office Operations

Reception Management, Check-in/Check-out, Reservations, Guest Relations.

Accommodation Management

Room Allocation, Guest Experience, Operational Oversight.

Team Leadership

Staff Supervision, Motivation, Performance Management.

Staff Training

Onboarding, Skill Development, Service Standards.

Microsoft Office Suite

Word, Excel, PowerPoint.

Interpersonal Skills

Relationship Building, Empathy, Collaboration.

Communication Skills

Verbal Communication, Written Communication, Active Listening.

Adaptability

Problem Solving, Flexibility, Fast-Paced Environments.

Cross-cultural Communication

Cultural Sensitivity, Diverse Teams.